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Testifying About Credit Card Company Abuses

by: CarlLevin

Thu Apr 17, 2008 at 10:30:16 AM EDT


(Welcome Senator Levin! You can watch a streaming video of Levin's testimony here. - promoted by wizardkitten)

Carl Levin


In December of last year, a nurse named Janet Hard from Freeland, Michigan testified before the Senate Permanent Subcommittee on Investigations that she had credit card debt owed to Discover totaling about $8,300.  Over the prior 12 months, she had faithfully paid Discover $200 every month for a total of $2,400.  In other words, she had paid enough to retire a quarter of her debt.  But due to high interest rates of 21-24%, most of her money went to pay interest charges - about $1,900 in all.  That meant, despite paying $2,400, her debt went down by only $350.  

To me, that is clearly unfair. As Chairman of the Permanent Subcommittee on Investigations, I have spent the last two years exposing and combating unfair credit card practices. Our investigation has shown that stories like Janet's are all too common under the weak consumer protections that now apply to credit cards.

This morning I am testifying in the House of Representatives at a hearing in support of a "Credit Cardholder's Bill of Rights." Credit card abuses are widespread, well-entrenched and unlikely to end without a legislative ban. These unfair practices impact many Michigan citizens. I have introduced a bill to stop unfair credit card practices, and I am working to move that bill through Congress.

CarlLevin :: Testifying About Credit Card Company Abuses
Over a dozen bills are now pending in the House and Senate to correct credit card abuses. My bill, which I introduced with Senator Claire McCaskill, has ten co-sponsors and has been strongly endorsed by consumer groups, labor unions and the National Small Business Association. It would:

- Stop credit card issuers from charging interest on their fees.  It's one thing for a credit card issuer to collect interest on money that was lent to a cardholder, but it is totally different to charge interest on penalty and transaction fees that the credit card issuer is demanding the cardholder pay out of pocket.

- Prohibit credit card issuers from hiking an interest rate and applying the higher rate retroactively to pre-existing credit card debt.

- Put a cap, at 7 percentage points over the prior rate, on how much penalty interest rates can be increased if a cardholder misses a payment or exceeds a credit limit.

- Require payments be applied first to the debt with the most expensive interest rates, rather than vice versa as is currently the practice.

- Stop credit card issuers from charging cardholders a fee to pay their bills, such as a fee to pay a bill by Internet or by telephone.

Our investigation has already resulted in some credit card issuers voluntarily changing objectionable practices. But it is clear that strong legislation is necessary to ensure fairness for Janet Hard and so many others who are just trying to keep up with their bills and play by the rules.  Michigan families are already faced with skyrocketing gasoline and food costs, the mortgage crisis, and a poor job market; these tough economic times make strong credit card protections more important than ever.  Although the days are dwindling for this Congress to act, I will keep fighting to move a credit card reform bill through both houses of Congress and enact it into law this year.

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Go Carl Go! (4.00 / 5)
We need to reel these guys in.

Listening to consumer testimony now (4.00 / 6)
Horror stories - this is some scary stuff.

You can read Senator Levin's full testimony here.

Because these unfair practices have gone on for so many years and often represent the industry norm, it is unlikely industry will give them up unless credit card reform legislation creates a new level playing field that applies equally to all credit card issuers. Otherwise, I am afraid that these practices are too entrenched, too profitable, and too immune to consumer pressure for the companies to change them on their own. Legislation is critical not only to protect consumers but also to ensure that credit card companies willing to do the right thing are not put at a competitive disadvantage by companies continuing unfair practices.

Some argue that Congress doesn't need to ban unfair credit card practices; they contend that improved disclosure alone will empower consumers to seek out better deals. Sunlight can be a powerful disinfectant, but credit cards have become such complex financial products that even improved disclosure will frequently not be enough to curb the abuses -- first because some practices are so confusing that consumers can't easily understand them, and second because better disclosure does not always lead to greater market competition, especially when virtually an entire industry is using and benefiting from practices that hurt consumers.

After listening to Levin and Wyden, and now these consumers, it's pretty easy to see that the game as it stands is rigged, everyone admits it, and these abuses need to be addressed - and soon, given the state of the national economy.


Kudos to Sen. Levin (4.00 / 5)
It's nice to know someone in Washington is on the consumers side for a change.  

Oops (4.00 / 4)
I meant to ask if this legislation will affect those "Payday Loan" stores that are prevalent in poorer areas. One news station reported that in some states they're allowed to charge up to 60% plus interest. That's highway robbery! They make it almost impossible for people to pay off their debt.

Thanks for joining us, Senator. (4.00 / 5)
Now get us out of Iraq!

A voice in my head tells me not to be so mean to the conservatives.  I work very hard to ignore that voice.

the interest charged during grace period (4.00 / 6)
Eliminating the practice of charging interest during the grace period instead of on the outstanding debt would really help consumers:
A typical example works this way, according to Levin and Coleman: A customer charges $5,020 in merchandise and pays $5,000 of it by the payment-due date after getting the first bill. The next bill will include the $20 that wasn't paid but also $34.78 in interest charges on the entire $5,020.

Thanks Sen. Levin for blogging and also for shining the light on bank and credit card company manipulations. For the members of the House who think that consumers should read the fine print, I would recommend testing the congressmen to see how many of them have actually read the fine print for their own credit card accounts. Or perhaps a dramatic reading of a Bank of America credit card account fees and disclosures document would do the trick.  


A huge nod, yes (4.00 / 5)
Senator Levin. You get a huge nod of support from me for taking up this issue. Thanks for having the moral decency to stand up and fight for regular people!

"Can't think of a witty comment right now."

Thank you Senator (4.00 / 4)
Credit card fees and interest calculations have not only crossed the line in fairness to consumers, but because they're so complicated it's difficult for people to understand the extent that they're being ripped off.

I'm very glad to see this issue being addressed and investigated.

A warm thank you and welcome to the Senator and his staff.

Disobedience, in the eyes of anyone who has read history, is man's original virtue. It is through disobedience and rebellion that progress has been made. --- Oscar Wilde, The Soul of Man Under Socialism




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